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Service outage incident management
How to: Use Mattermost to manage service outages
Overview
An example scenario
Step 1: Prepare for a service outage in advance
Step 2: Immediately respond when an incident is identified
Step 3: Keep all stakeholders informed on the progress toward resolution
Step 4: Communicate the resolution of the outage
Step 5: Conduct a retrospective of the incident
You try it!
Step 2: Immediately respond when an incident is identified
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