NEW: Customer escalation management
Course Curriculum
How to: Use Mattermost to manage customer escalations
Available in
days
days
after you enroll
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Start/ResumeOverview
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Start/ResumeAn example scenario
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Start/ResumeStep 1: Prepare for customer escalation in advance
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Start/ResumeStep 2: Immediately respond when a customer escalation is identified
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Start/ResumeStep 3: Keep all stakeholders informed on the progress toward resolution
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Start/ResumeStep 4: Communicate the resolution of the issue
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Start/ResumeStep 5: Conduct a retrospective of the incident
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Start/ResumeYou try it!